I am an international management, leadership and career strategist. I work collaboratively with individuals and teams to develop realistic and achievable professional and business strategies.

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Do You DREAD Going into Work Every Day?

Is your morale and self-esteem at an all time low due to how you are treated in your place of work? Are you in a permanent state of stress, anxiety, bordering on burnout from the excessive and unrealistic demands being placed on you?

If so, it’s time for you to step back and take control. You can’t change other people’s behaviours, but you can change your response to them. The solution to feeling undervalued and lacking in self-confidence lies within you – you control your own feelings.

You can make the necessary changes; they do work and you will find your true confident self again.

If you are suffering some or all of the above, or find yourself in a very difficult situation in work and don’t quite know how to deal with it, please call me.  I work with individuals like you and have successfully empowered them to change their approach to working in very challenging environments.

Everyone knows that organisations world-wide achieve results through their people. I encourage my clients to move things into sharper focus, guiding them to develop this practice of looking to their customers, employees and themselves.

People are at the heart of the solution – regardless of the business issues that need to be addressed.

Events and Workshops

Below is a list of my upcoming events and workshops…

CUSTOMER SERVICE MANAGEMENT: 2 day workshop – Monday 29th + Tuesday 30th April – 09:00-16:30 Click for full details

SHARPEN YOUR NEGOTIATING SKILLS: 1 day workshop – Thursday 16th May – 09:00-16:30 Click for full details

Brexit and Your International Trade Contracts

Whether there is a soft or hard Brexit deal, all Irish companies trading with or via the UK will be dealing with a ‘third country’. International trade contracts are legally binding documents and any changes to them will require legal input.  You and your negotiating colleagues and employees must know how to influence such negotiations, nationally and internationally, in order to best position yourselves to offset the impact of Brexit on your business and/or to benefit from the evolving global trading environment.

You will also need to significantly improve and sharpen your negotiating skills to ensure a successful re-negotiaton.

Customer Service Management Program

With the increase in customer demand, technology and competition among all sectors and industries, customer service has become the most business-critical part of an organisation – it is the differentiator!

Your customers have expectations of what they will receive and how they will be treated in your organisation.  And YOU have set these expectations!  You have published your promises to your customers, and prospective customers, through your mission statement, your customer policy, charter or customer service promise.  And through all your marketing and promotional materials, platforms and activities.

The big question now is ‘Are you in danger of over-promising and under-delivering?

Management Mastery Program

Harvest the power of your management team with this collective training to get your team to work as one, consistently and proactively, for the good of your business.

Comprehensive and proven management mastery training and methodologies with Charley.

Career Planning and Strategy

Imagine living and working in balance, with greater clarity and feeling in control of your career and your life.

Are you tired of your current situation working endless hours, tackling increased workloads and asking yourself ‘is this it?

Are you starting in a new and undefined role or do you need some professional guidance to help you get ‘unstuck’?

My Career Planning Program will help you get real results - review here

Or

Consultancy

I partner my clients in achieving tangible results and in taking decisive action to achieve their goals during implementation.

Whether it is in Ireland or overseas, I consult privately or as a sub-contractor to major international organisations.

If you would like to discuss your business needs with me or to engage me as part of your international project team, please email me at charley@charleyswords.com

Or

Bespoke Training

I develop and deliver tailor-made, interactive and results orientated training programs and workshops globally for:

  • Corporations and SMEs - all sectors;
  • Healthcare Sector – public, private and member associations;
  • International Donor and Government funded Programmes;
  • Individuals interested in learning in a group context.

Email me at charley@charleyswords.com

Or

What People Are Saying

I engaged Charley because I was experiencing frustration for some time knowing that I needed to change direction in my career, but despite the benefit of numerous qualifications and extensive experience, I lacked direction and confidence as to my options or how to go about this.

I met with Charley for a consultation and knew immediately that we would work well together. Charley has a warm understanding approach and is quick to identity the self-limiting beliefs that were holding me back. In evaluating my career and experience, Charley took a great interest in who I am as a person, what motivates me, and where my key strengths lie. This stimulated a lot of consideration, reflection and honesty with regards to unearthing the aspects of me that require improvement and the unknown strengths that already exist. There was no hiding from Charley in that she held me to account, but the unearthing which was highly effective, was done compassionately and humorously. Charley displays an in-depth understanding of human psychology in her very effective approach.

Charley was a very effective coach and mentor to me. She instilled a confidence in me that I have no doubt will stand to me long into the future. I now have a road map with key actions which I am confident will take me where I need to go both in my career and my personal life. I have no hesitation in recommending Charley.”

M. Leahy

Limerick, Ireland - December 2018

“Very applicable to nursing and to the point, raised awareness of improved ways to communicate”.

“The role-play was very necessary, enlightening and nerve-wracking”.

“Very informative & provided much needed skills”.

“Charley is a very open and engaging facilitator”.

“This programme should be provided to all staff”.

“Charley made it very interesting and most importantly, very relevant”.

“The mix of theory and role-play is excellent and very beneficial”.

Testimonials for training on ‘Communicating Effectively in a Nursing Environment’

Bon Secours Hospital, Dublin – January 2018

“Charley has been an exceptional mentor to me. She helped me to articulate my personal strengths and the highlights of my career in the best possible way to present during the interview. She boosted my confidence to a new level. The interview tips that she provided were extremely helpful.

​As a mentor she helped me find the better version of myself rather than trying to mould me to her perspective. I would highly recommend Charley to anyone who is looking for mentoring, interview preparation and who genuinely would like to practice and improve their managerial skills.”

M. Vinu

Dublin, Ireland - April 2018

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