How to Sharpen Your Negotiating Skills

Whether you are negotiating with your boss, colleagues, customers or suppliers there is always a risk of damaging your relationship.  Be that an existing relationship or building and developing a new relationship – the risk is high. Given Brexit is fast...

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How to Manage and Reduce Your Customer Complaints

All organisations who provide products and services to customers need complaints.  Whether they are called complaints, feedback or suggestions – the purpose and benefits of these are the same for your organisation. Complaints highlight where something is...

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The Key Skills of a Change Manager

Just to recap, when implementing change in your organisation, before you consider the day-to-day people management issues, you need to understand the readiness of the organisation as a whole to change.  Change is difficult! Before you start to implement...

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The Importance of Employee Development

Your employees are your principle business asset. Investing in them thoughtfully and strategically is essential for the continued success and growth of your organisation. For you: Is your employee development an investment or an expense? Is your training...

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How to Manage Your People Through Change

Stability in business is almost a thing of the past with increasingly rapid technological developments, a sharper focus on improving efficiencies, globalisation and now the potential impact of Brexit. While organisational change has become part and parcel...

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Preparing for Significant Change

Successful change which brings long-lasting benefits to your organisation can be difficult to implement. Managing such a change project – which will ultimately become a program of change in your organisation, resulting in all changes being embedded in the...

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