How would you feel if the way you manage your customer relationships was your core business strategy? Is the way you engage with your customers the ‘Ace Card’ in your business? Managing your relationship with your customers is about so much more than a...read more
... Stop Micromanaging! Without a doubt, no one likes to be micromanaged ……………… and especially not those who actually micromanage! But micromanagers themselves are seldom aware of their ‘controlling’ way – they have developed habits over the years – bad...read more
Do you turn into an almost different person when you are stressed? If so, you are not alone! Stress is an all too common problem and when you are in a management role and you go from being calm and reasonable to being agitated and unreasonable, it can...read more
Today organisations in all sectors, from industry, to finance, to medical and healthcare to retail, need managers who lead, inspire and motivate employees to achieve organisation-wide goals. Relying too heavily on leading or managing can be...read more
In the course of my work I have found I am spending more and more time discussing the importance of this most vital success skill and how to improve it. Active listening – the essential skill we simply cannot do without! While this is a vital...read more
I think it’s fair to say that everyone suffers from a lack of self-confidence at various times in their life, and also in their career. Managers, both young and experienced, leaders and even executives doubt themselves at times. Just because you are in a...read more
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