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E-Books

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Customer Service Management

People or Machines

Customer Queue Irritations

Employee Attitudes & Behaviours

Swords Consultancy

Are 25-30% of your customer complaints related to rudeness and bad attitude?

Research has proven this statistic – and if your customers have any complaints about staff attitudes and behaviours, then this book is for you.

Use the matrix and many guidelines here to help you reduce these customer complaints.

Imagine your life in three years’ time! Less stress, toned body, happy family and working at your dream job………… this list could go on!

If you know what your ideal life looks like, then the action steps here will guide you in setting motivating and inspiring goals to achieve this vision!

10 pages jam-packed with great tips and techniques to help you take control of your use of time during the working day and to save a few precious hours per week.

And not only that, it will also help you guide your employees to do the same.

Think of the savings you will make!

Find & Plug The Leaks By Taking This Business Health Check.

Do your own Gap Analysis now!

Stop Burning Your Cash – Cash Management Toolkit.

For me the recent recession highlighted to businesses the importance of cash management, as those companies which ran short of cash discovered when they found themselves in trouble or even went bust. This tightly-written guide clearly explains the critical aspects of the effective management of cash and cash flow.” – Michael Kieran, Kieran Plant Hire, Ireland, August 2017.

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